SHIPPING & RETURNS
Shipping Policy
We offer the following methods for shipping your orders:
The Courier Guy - Main City Centres in South Africa
A maximum volumetric size of A3 bag applies.
Delivery would be 1-2 working days from dispatch of order.
All shipping charges are estimated. Actual shipping charges may vary.
The Courier Guy- South African Outlying Areas
Enquire here to confirm if we are able to deliver to your suburb- if you are based in an outlying area in South Africa. All shipping charges are estimated. Actual shipping charges may vary.
Return & Exchange Policy
Our return and exchange policy is designed to ensure a smooth and hassle-free experience for our customers. If you’re not completely satisfied with your purchase, you may return or exchange any item within 30 days of the delivery date. To qualify, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Once we receive the returned item, we will inspect it and process a refund or exchange, as per your preference. Refunds will be issued to the original payment method within 5-7 business days.
Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the item is damaged or defective upon arrival. For exchanges, we will cover the shipping cost of the replacement item. Contact our customer service team for assistance with returns or exchanges; we’re here to help make it right!
